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Help Center & FAQ

Detailed answers, grouped by topic. New here? Start with How it works. Still stuck? Reach us at supports@ojmove.com — or ask the in-app assistant (the chat bubble).

Getting StartedBuying & OffersSellingServices & HandyManJobs & TalentPayments & SafetyVerification & TrustAccount & PrivacyAccount types & upgradesReal Estate

Getting Started

What is OJMove?
OJMove brings six things together: a Marketplace to buy & sell items, Services to get tasks done, HandyMan to hire tradespeople, Jobs to find employment, Talent to get discovered by employers, and Real Estate to rent or buy property with every fee shown up front. See How OJMove works for a quick tour.
Do I need an account?
You can browse freely. To make an offer, message a seller, post a listing, apply to jobs, or create a talent profile you'll need a free account.
How do I set my location?
Use the location selector in the top navigation. Listings are sorted nearest-first, and you can filter by area or search a specific city on each browse page.

Buying & Offers

How do offers work?
On an item you can propose a price with Make an offer. The seller can accept, decline, or counter, and you can counter back — every step also appears in your chat with the seller so nothing gets lost.
I already made an offer — how do I keep talking to the seller?
Open the item again (or your chat) and use Continue conversation — it takes you straight back into the same thread with the seller, where your offer and any counters are recorded. There's no need to send a brand-new offer.
Can I change my offer?
Yes. While your offer is still pending you can send a new amount and it replaces the old one. If the seller has countered, respond with an accept or a counter instead.
How do I pay safely?
Use in-app escrow where available: your payment is held until you confirm you've received the item, then released to the seller. For in-person deals, inspect the item and pay only when it's in your hands.

Selling

How do I sell an item?
Tap Post Item, add clear photos, a title, price, condition and your location, then publish. Good photos and an honest description sell faster.
How do I handle offers I receive?
Offers appear on your listing and in chat. You can accept, decline, or counter. Once you accept, arrange pickup or delivery with the buyer in chat.
What are the fees?
Browsing, buying and selling are free. Optional services (escrow, delivery, promotion, business features) show any fee before you commit.

Services & HandyMan

What's the difference between Services and HandyMan?
Services is for a specific task: you post what you need done (e.g. "fix a leaking pipe") with a budget, and providers send you bids to compare. HandyMan is a directory of skilled pros (plumbers, electricians, carpenters and more) that you browse and contact directly — no bidding, just reach out.
How do I post a task on Services?
Go to Services and tap Post a Task. Describe the job, add your location and a budget range, and wait for providers to bid.
How do I list myself as a HandyMan?
From your dashboard choose Post your service. Add your trade/category, rate, location and a description so customers can find and contact you.
How do I choose a provider?
Compare bids (Services) or profiles (HandyMan), check ratings and reviews, and chat in-app to agree the details before any work starts.

Jobs & Talent

What's the difference between Jobs and Talent?
Jobs is where companies post roles and you apply directly. Talent is the reverse: you create a professional profile and companies discover and contact you. Job-seekers often use both.
How do I apply to a job?
Open a listing on Jobs and apply directly — often with one click. Only registered companies can post jobs, so listings come from real employers.
How do I create a talent profile?
Go to your talent profile and add your headline, skills, experience, salary expectations and CV. Make it visible to companies to be discovered.
Who can see my professional photo?
Your talent profile — including any professional photo you upload — is only visible to verified companies browsing the talent directory. Regular users cannot see your talent profile details.
How does a company contact me?
Companies message you in-app through the hiring context. You'll get a notification and can reply from your chat.

Payments & Safety

How does escrow work?
The buyer pays into escrow, the seller ships or hands over the item, and once the buyer confirms, funds are released to the seller (minus any platform fee). It protects both sides.
How do I stay safe meeting in person?
Meet in a busy public place in daylight — a mall, bank, or near a police station. Inspect the item fully and confirm it works before you pay. Never pay in advance for something you haven't received.
Someone is behaving suspiciously — what do I do?
Use the Report button on the listing, profile, or message, and keep all chat in-app so there's a record. You can also block the user from the chat. See also Staying safe below.
Are the prices and deals guaranteed?
Deals are agreed directly between buyers and sellers. Be wary of prices that seem too good to be true or anyone rushing you to pay outside the app.

Verification & Trust

How do I get verified?
Go to your account and complete verification by uploading a government ID and a selfie. A verified badge builds trust with buyers and sellers.
What do the badges mean?
A Verified badge means the person or company completed identity checks. A Trusted badge reflects a strong track record on OJMove. Companies posting jobs are reviewed before approval.
Why might I be asked to verify before an action?
Some actions (like making an offer or transacting) may require a verified phone or address. This keeps the marketplace safer for everyone and reduces spam.

Account & Privacy

How do I delete my account or get my data?
From your account settings you can export your data or delete your account (right to erasure), in line with the Nigeria Data Protection Act. See our Privacy Policy.
Who can see my contact details?
Your phone and address are gated: they're shared only where needed for a transaction or hiring, not shown publicly on your listings by default.
How do I change my notification preferences?
Open your account settings to manage email, push and in-app notifications for messages, offers and updates.

Account types & upgrades

What are the account types (Regular, Company, Owner, Agent)?
There are four: Regular (the default — buy & sell items, message sellers, use services and jobs); Company (a business identity for hiring and promotion — a company does NOT buy or sell items as a consumer); Property owner (list your OWN property — the lighter role, no ID upload); and Property agent (list on others' behalf and charge an agent fee — requires ID + selfie, gets a public portfolio). Staff accounts are internal and don't take part in the marketplace.
Can one account be more than one type?
Yes — capabilities stack. A regular account can add a Company or a Property profile; a Company can also become a Property agent; an owner can upgrade to agent. The only rule kept separate: a Company still can't buy or sell items as a consumer. Manage everything from Account type & upgrades in your profile menu.
Can a company also become a property agent?
Yes. A company can register a property profile and, once its ID + selfie is verified, act as a property agent — its listings then appear as a portfolio on the company profile. Open Account type & upgrades (or the Property section) and choose to register a property profile.
How do I upgrade my account?
Go to Account type & upgrades in your profile menu. It shows what your account can do today and the upgrades available to you (register a company, become a property owner/agent). Each upgrade is reviewed before it goes live — Company needs admin approval, Agent needs an ID + selfie check — and any verification you've already passed is reused.

Real Estate

How do I list a property?
Agents and property owners list from the property section — browse or start at Property, then choose List a property. Add the location, purpose (for rent or for sale), property type, photos, the rent or sale price and each fee. Agents must be identity- and selfie-verified before their first listing can go live.
How are property fees disclosed?
Every listing must disclose all fees up front — the rent or sale price plus each extra fee (agent, legal, caution/damage deposit, service and so on). OJMove adds these into a total package shown right on the listing, so you see the true cost. If anyone asks you to pay a fee that isn't listed, don't pay — report it.
Can a property owner charge an agent fee?
A property owner (landlord) must not charge an agent fee. Owners can charge other legitimate fees (security, service/community, a caution/damage deposit), but charging an agent fee is a violation that can lead to suspension. Only registered agents may charge an agent fee.
How do I report a property listing?
Open the listing and use Report, choose the reason (for example an undisclosed fee, or an owner charging an agent fee) and attach evidence — evidence is required. We review reports and can suspend a provider who breaks the rules; a suspended provider can appeal with their own evidence.
How do property ratings work?
After a completed rental or sale, both sides leave a mutual, blind rating of each other — you each rate, and the ratings appear once both are in. Only people who actually rented or bought can rate, so the reviews stay genuine.
Are there plans or boosts for agents and owners?
Listing properties is free. Agents and owners can optionally take a subscription plan (Free, Basic or Pro) — monthly or a discounted yearly rate — and pay for listing boosts for more visibility. These are charged via Paystack, like the rest of OJMove, and stay free until an admin sets prices.

Staying safe

See also our Terms of Service and Privacy Policy.